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the Industry”

the Industry”

Our mission is to support the pledges made in the objectives and in order to be a pro-active and relevant body to the Industry, the CCAM shall undertake to consciously promote these faculties of interest amongst its membership:

CCAM - Contact Centre Association of Malaysia - Empowering the Industry - PROFESSIONAL STANDARD, CAREER DEVELOPMENT, EVENTS & PRODUCTS.

Latest Events

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Webinar – Coronavirus! Business Sustainability, Crisis Management & Continuity in a COVID-19 World

Event Date: 31 March, 2020

Greetings from CCAM, PIKOM & OM! Please join us online, Tuesday, March 31st; 6-7pm for a fast-paced, dynamic panel discussion on the business and commercial impacts of COVID-19 in Malaysia. This webinar event is OPEN FOR ALL and is FREE…

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Webinar Coronvirus_Covid 19_Part 2

Webinar – Coronavirus! The Covid-19 & Contact Centre Industry “What You Should Know”

Event Date: 19 March, 2020

Greetings from CCAM! The announcement by the World Health Organization (WHO) that the spread of COVID-19 disease has reached pandemic proportions impacts households, workplaces and communities all around the world.  CCAM is concerned on the spread of this disease and…

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NCCC 1-01

National Contact Centre Conference (NCCC) 2020

Event Date: 2 July, 2020

CX strategies, Innovation and the Globalization impact have reshaped the Contact Centres in Malaysia. Additionally, AI & Bots are completely reimagining the realities of service delivery. These changes have elevated the contact centres into greater importance within the business strategies.…

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Who should join CCAM?

Whether you are a multi-national corporation, a small and medium enterprise or a government department and you deal with your customers via a contact centre, the Customer Relationship Management and Contact Centre Association of Malaysia is for you. Whether you are in the planning process or are an established player the CCAM can help you. Currently we have members who own call centres, use call centre and members who serve the call centre industry from a broad range of vertical industries including:

  • Banks and financial institutions
  • Insurance
  • Telecom providers
  • Manufacturers

  • Government departments
  • Utilities, transportation and health care providers
  • Hospitality
  • Information technology providers and much more

Calling all Call/Contact Centre Industry professionals. The CCAM offers you the opportunity to network with industry peers, experts, and solutions provider. This is your chance to help yourself and also help shape and develop the industry which you have a vested commercial and professional interest. Become a member of CCAM today.

Video Highlight


COPC Inc. provides consulting, training, certification and the RevealCX™ software solution for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement. (Read more..)

Contact Centre Association of Malaysia (CCAM)

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