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“Empowering
the Industry”

“Empowering
the Industry”

Our mission is to support the pledges made in the objectives and in order to be a pro-active and relevant body to the Industry, the CCAM shall undertake to consciously promote these faculties of interest amongst its membership:

CCAM - Contact Centre Association of Malaysia - Empowering the Industry - PROFESSIONAL STANDARD, CAREER DEVELOPMENT, EVENTS & PRODUCTS.

Latest Events

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post awards 2.1-01-01

Post Awards Briefing

Event Date: 18 December, 2019

For Register, please download the form and send to ccam_secretariat@ccam.com.my. Registration Form

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Customer Experience Summit 2019

Event Date: 13 November, 2019

CX Summit 2019 will be the biggest CX engagement in Asia Pacific; designed to provide thought-leadership, key business insights and business networking opportunities. This time, we are having a larger regional participation & collaboration, building on the successful Summits from…

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20th NATIONAL CONTACT CENTRE AWARDS & GALA DINNER 2019

Event Date: 19 October, 2019

Greetings from CCAM! We are celebrating you at The 20th National Awards and Gala Dinner that is around the corner. The theme for this year is “COLOURS OF MALAYSIA” Venue : Mandarin Oriental Kuala Lumpur Date : 19th October 2019…

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Who should join CCAM?

Whether you are a multi-national corporation, a small and medium enterprise or a government department and you deal with your customers via a contact centre, the Customer Relationship Management and Contact Centre Association of Malaysia is for you. Whether you are in the planning process or are an established player the CCAM can help you. Currently we have members who own call centres, use call centre and members who serve the call centre industry from a broad range of vertical industries including:

  • Banks and financial institutions
  • Insurance
  • Telecom providers
  • Manufacturers

  • Government departments
  • Utilities, transportation and health care providers
  • Hospitality
  • Information technology providers and much more

Calling all Call/Contact Centre Industry professionals. The CCAM offers you the opportunity to network with industry peers, experts, and solutions provider. This is your chance to help yourself and also help shape and develop the industry which you have a vested commercial and professional interest. Become a member of CCAM today.

Video Highlight

KNOWLEDGE PARTNER

COPC Inc. provides consulting, training, certification and the RevealCX™ software solution for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement. (Read more..)


Contact Centre Association of Malaysia (CCAM)

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