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“Empowering
the Industry”

“Empowering
the Industry”

Our mission is to support the pledges made in the objectives and in order to be a pro-active and relevant body to the Industry, the CCAM shall undertake to consciously promote these faculties of interest amongst its membership:

CCAM - Contact Centre Association of Malaysia - Empowering the Industry - PROFESSIONAL STANDARD, CAREER DEVELOPMENT, EVENTS & PRODUCTS.

Latest Events

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21st Annual General Meeting

Event Date: 23 September, 2020

23 SEPTEMBER 2020      I      3:00PM      I      ZOOM ONLINE REGISTRATION CLICK TO REGISTER AGENDA DOWNLOAD HERE Minutes of 20th AGM DOWNLOAD HERE Report & Financial Statements 2019 DOWNLOAD HERE

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2 sept - Managing Adversities, Moving Forward - Panelist Invitation 16pm-01-01

Managing Adversities and Moving Forward ” How Contact Centres in Malaysia Survive a Global Pandemic”.

Event Date: 10 September, 2020

Greetings from CCAM,   Managing Adversities and Moving Forward " How Contact Centres in Malaysia Survive a Global Pandemic". The COVID-19 pandemic has impacted the contact centre industry in Malaysia like no other occurrence before. Testing our resilience and forcing…

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Banner Awards Webinar-011

HEAR IT FROM THE CHAMPIONS

Event Date: 2 September, 2020

Greetings from CCAM, Let’s hear it from the champions! In this CCAM Awards centric Webinar, we will be discussing tips, industry standards and best practises to help you through the submission process. Presented to you by a panel of industry…

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Who should join CCAM?

Whether you are a multi-national corporation, a small and medium enterprise or a government department and you deal with your customers via a contact centre, the Customer Relationship Management and Contact Centre Association of Malaysia is for you. Whether you are in the planning process or are an established player the CCAM can help you. Currently we have members who own call centres, use call centre and members who serve the call centre industry from a broad range of vertical industries including:

  • Banks and financial institutions
  • Insurance
  • Telecom providers
  • Manufacturers

  • Government departments
  • Utilities, transportation and health care providers
  • Hospitality
  • Information technology providers and much more

Calling all Call/Contact Centre Industry professionals. The CCAM offers you the opportunity to network with industry peers, experts, and solutions provider. This is your chance to help yourself and also help shape and develop the industry which you have a vested commercial and professional interest. Become a member of CCAM today.

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Contact Centre Association of Malaysia (CCAM)

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