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“Empowering
the Industry”

“Empowering
the Industry”

Our mission is to support the pledges made in the objectives and in order to be a pro-active and relevant body to the Industry, the CCAM shall undertake to consciously promote these faculties of interest amongst its membership:

CCAM - Contact Centre Association of Malaysia - Empowering the Industry - PROFESSIONAL STANDARD, CAREER DEVELOPMENT, EVENTS & PRODUCTS.

Latest Events

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Slider - COPC MASTERING WORKFORCE MANAGEMENT (WFM) TRAINING-01

COPC MASTERING WORKFORCE MANAGEMENT (WFM)

Event Date: 31 March, 2020

Greetings from CCAM! CCAM in collaboration with COPC bring you COPC Mastering Workforce Management (WFM) Training. Registration Form Course Outline Trainer Profile

Read more »

Slider - COPC LEAN SIX SIGMA-01

COPC LEAN SIX SIGMA FOR CONTACT CENTERS – YELLOW BELT

Event Date: 24 March, 2020

Greetings from CCAM! CCAM in collaboration with COPC bring you COPC Lean Six Sigma for Contact Centers - Yellow Belt. Registration Form Course Outline Trainer Profile

Read more »

Slider - COPC Quality Management for Customer Succes (QMCS)-01

COPC Quality Management for Customer Success (QMCS)

Event Date: 23 March, 2020

Greetings from CCAM! CCAM in collaboration with COPC bring you COPC Quality Management for Customer Succes (QMCS). Registration Form Course Outline Trainer Profile

Read more »

Who should join CCAM?

Whether you are a multi-national corporation, a small and medium enterprise or a government department and you deal with your customers via a contact centre, the Customer Relationship Management and Contact Centre Association of Malaysia is for you. Whether you are in the planning process or are an established player the CCAM can help you. Currently we have members who own call centres, use call centre and members who serve the call centre industry from a broad range of vertical industries including:

  • Banks and financial institutions
  • Insurance
  • Telecom providers
  • Manufacturers

  • Government departments
  • Utilities, transportation and health care providers
  • Hospitality
  • Information technology providers and much more

Calling all Call/Contact Centre Industry professionals. The CCAM offers you the opportunity to network with industry peers, experts, and solutions provider. This is your chance to help yourself and also help shape and develop the industry which you have a vested commercial and professional interest. Become a member of CCAM today.

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KNOWLEDGE PARTNER

COPC Inc. provides consulting, training, certification and the RevealCX™ software solution for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement. (Read more..)


Contact Centre Association of Malaysia (CCAM)

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