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CX SUMMIT 2018 - The Renaissance, Kuala Lumpur. 14 - 15 November 2018

“Empowering
the Industry”

“Empowering
the Industry”

Our mission is to support the pledges made in the objectives and in order to be a pro-active and relevant body to the Industry, the CCAM shall undertake to consciously promote these faculties of interest amongst its membership:

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Customer Experience Summit 2018

Event Date: 14 November, 2018

Designed to provide thought-leadership, key business insights and business networking opportunities.

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2nd “A Complaint Is A Gift” Workshop

Event Date: 6 August, 2018

Positively changing employee mindset when dealing customer complaints – from problems to gift.

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“A Complaint Is A Gift” Workshop

Event Date: 24 April, 2018

Positively changing employee mindset when dealing customer complaints – from problems to gift.

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Who should join CCAM?

Whether you are a multi-national corporation, a small and medium enterprise or a government department and you deal with your customers via a contact centre, the Customer Relationship Management and Contact Centre Association of Malaysia is for you. Whether you are in the planning process or are an established player the CCAM can help you. Currently we have members who own call centres, use call centre and members who serve the call centre industry from a broad range of vertical industries including:

  • Banks and financial institutions
  • Insurance
  • Telecom providers
  • Manufacturers

  • Government departments
  • Utilities, transportation and health care providers
  • Hospitality
  • Information technology providers and much more

Calling all Call/Contact Centre Industry professionals. The CCAM offers you the opportunity to network with industry peers, experts, and solutions provider. This is your chance to help yourself and also help shape and develop the industry which you have a vested commercial and professional interest. Become a member of CCAM today.

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TECHNOLOGY ENABLEMENT PARTNER


Contact Centre Association of Malaysia (CCAM)

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