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“Empowering
the Industry”

“Empowering
the Industry”

Our mission is to support the pledges made in the objectives and in order to be a pro-active and relevant body to the Industry, the CCAM shall undertake to consciously promote these faculties of interest amongst its membership:

CCAM - Contact Centre Association of Malaysia - Empowering the Industry - PROFESSIONAL STANDARD, CAREER DEVELOPMENT, EVENTS & PRODUCTS.

Latest Events

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Webinar Series: INVITING CALM INTO YOUR LIFE

Event Date: 30 April, 2020

Greetings from CCAM and TackTMI, The current Covid-19 situation has created an environment of uncertainty, troubling news and concern, arising from health risks, economic pressure and rapidly altering social and lifestyle conditions.   People, more than ever, need practical ways…

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The Curve to Flatten Talk Series 3 – Managing Business in Crisis

Event Date: 22 April, 2020

Click here to view in HTML Greetings From CCAM, This is the 3rd edition  of The Curve to Flatten Talk Series titled “Managing Business in Crisis” brought to you by OM, PIKOM & CCAM. Another exciting thought leadership session bringing you the leaders of the…

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WEBINAR – The Curve to Flatten Series 2 – Innovation in the Midst of Chaos

Event Date: 20 April, 2020

Click here to view in HTML Greetings From CCAM, In the book, The Innovator’s Guide to Growth, the authors explain how many companies believe the way to unleash innovation is to let chaos reign. According to this theory, managers need to…

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Who should join CCAM?

Whether you are a multi-national corporation, a small and medium enterprise or a government department and you deal with your customers via a contact centre, the Customer Relationship Management and Contact Centre Association of Malaysia is for you. Whether you are in the planning process or are an established player the CCAM can help you. Currently we have members who own call centres, use call centre and members who serve the call centre industry from a broad range of vertical industries including:

  • Banks and financial institutions
  • Insurance
  • Telecom providers
  • Manufacturers

  • Government departments
  • Utilities, transportation and health care providers
  • Hospitality
  • Information technology providers and much more

Calling all Call/Contact Centre Industry professionals. The CCAM offers you the opportunity to network with industry peers, experts, and solutions provider. This is your chance to help yourself and also help shape and develop the industry which you have a vested commercial and professional interest. Become a member of CCAM today.

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KNOWLEDGE PARTNER

COPC Inc. provides consulting, training, certification and the RevealCX™ software solution for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement. (Read more..)


Contact Centre Association of Malaysia (CCAM)

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