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the Industry”

the Industry”

Our mission is to support the pledges made in the objectives and in order to be a pro-active and relevant body to the Industry, the CCAM shall undertake to consciously promote these faculties of interest amongst its membership:

CCAM - Contact Centre Association of Malaysia - Empowering the Industry - PROFESSIONAL STANDARD, CAREER DEVELOPMENT, EVENTS & PRODUCTS.

Latest Events

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Post Awards Briefing 2020

Event Date: 19 January, 2021

Greetings from CCAM! Congratulations and thank you for participating in the 2020 Industry Excellence Awards. You are cordially invited to join us for a post awards briefing on the 19th of January 2021 at 3.00 to 4.30pm via zoom. We…

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Event Date: 19 December, 2020

Greetings from CCAM! We've now come down to the last stretch of the CCAM 2020 Industry Excellence Awards. The presentations have been made, judging conducted and scores tabulated. These last few months have been enlightening for both participants and judges.…

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Who should join CCAM?

Whether you are a multi-national corporation, a small and medium enterprise or a government department and you deal with your customers via a contact centre, the Customer Relationship Management and Contact Centre Association of Malaysia is for you. Whether you are in the planning process or are an established player the CCAM can help you. Currently we have members who own call centres, use call centre and members who serve the call centre industry from a broad range of vertical industries including:

  • Banks and financial institutions
  • Insurance
  • Telecom providers
  • Manufacturers

  • Government departments
  • Utilities, transportation and health care providers
  • Hospitality
  • Information technology providers and much more

Calling all Call/Contact Centre Industry professionals. The CCAM offers you the opportunity to network with industry peers, experts, and solutions provider. This is your chance to help yourself and also help shape and develop the industry which you have a vested commercial and professional interest. Become a member of CCAM today.

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