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the Industry”

the Industry”

Our mission is to support the pledges made in the objectives and in order to be a pro-active and relevant body to the Industry, the CCAM shall undertake to consciously promote these faculties of interest amongst its membership:

CCAM - Contact Centre Association of Malaysia - Empowering the Industry - PROFESSIONAL STANDARD, CAREER DEVELOPMENT, EVENTS & PRODUCTS.

Latest Events

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CCAM Bowling Tournament 2020

Event Date: 29 February, 2020

Registration Form Tournament Rules

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Zoom webinar invitation – Fueling Your Future : How Working in a Contact Centre Can Propel Career Success

Event Date: 15 January, 2020

Webinar 3: "Fuelling Your Future : How Working in a Contact Centre Can Propel Career Success" Event Overview.   Part One – Wednesday 15th January 2020 @6:00pm "Making the Most of It!  Tips & Techniques for Future Success" Early career experience…

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Post Awards Briefing 2019

Event Date: 18 December, 2019

For Register, please download the form and send to Registration Form Slide Post Awards Briefing

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Who should join CCAM?

Whether you are a multi-national corporation, a small and medium enterprise or a government department and you deal with your customers via a contact centre, the Customer Relationship Management and Contact Centre Association of Malaysia is for you. Whether you are in the planning process or are an established player the CCAM can help you. Currently we have members who own call centres, use call centre and members who serve the call centre industry from a broad range of vertical industries including:

  • Banks and financial institutions
  • Insurance
  • Telecom providers
  • Manufacturers

  • Government departments
  • Utilities, transportation and health care providers
  • Hospitality
  • Information technology providers and much more

Calling all Call/Contact Centre Industry professionals. The CCAM offers you the opportunity to network with industry peers, experts, and solutions provider. This is your chance to help yourself and also help shape and develop the industry which you have a vested commercial and professional interest. Become a member of CCAM today.

Video Highlight


COPC Inc. provides consulting, training, certification and the RevealCX™ software solution for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement. (Read more..)

Contact Centre Association of Malaysia (CCAM)

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