Category: Category 3
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Running a contact center today is not just about answering calls — it’s about orchestrating efficiency, empathy, and data intelligence across multiple touchpoints. Whether handling voice, chat, email, or social media interactions, the most successful contact centers in Malaysia and beyond operate as integrated customer experience (CX) engines. This article explores the operational tactics that…
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In an era defined by digital transformation, data privacy has evolved from a compliance checkbox to a critical component of organizational trust and workforce management. As contact centers, HR departments, and remote teams increasingly rely on data-driven systems — from scheduling algorithms to performance analytics — the line between optimization and overexposure grows thinner. For…