Category: Category 1
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In today’s competitive labor market, employee retention has become one of the defining challenges for Malaysian companies—especially in high-turnover sectors such as contact centers, retail, and healthcare. While pay remains a strong motivator, research consistently shows that benefits and well-being programs play an equally crucial role in keeping employees loyal, motivated, and productive. The modern…
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Call centers form the backbone of Malaysia’s service economy, supporting industries from telecommunications and banking to healthcare and e-commerce. However, they also face some of the highest employee turnover rates in the country — sometimes exceeding 35–45% annually. To remain competitive and deliver consistent customer experiences, companies must focus on strategic HR practices that go…