Supporting Growth in Malaysia’s Contact-Center and CX Industry
At CCAM Insights, we are committed to delivering clear, practical knowledge that supports professionals across Malaysia’s contact-center and customer experience sectors. Our mission is to empower teams with trustworthy guides on HR, compliance, and operational best practices, fostering sustainable growth and responsible management in every organisation we serve.
Empowering Malaysia’s Contact-Center Professionals
Explore vital data and insights that drive success in customer experience and operational efficiency.
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Employee Engagement
A comprehensive look at workforce satisfaction and retention rates within the industry.
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Compliance Adherence
An overview of regulatory compliance milestones achieved by leading contact centers.
Clear Guides on Employee Benefits for Enhanced Team Engagement
Meet the dedicated professionals driving insights and growth at CCAM Insights.
Aisyah Rahman
HR Specialist
With extensive HR experience, this expert crafts practical strategies that empower teams.
Farid Zulkifli
Customer Experience Analyst
Recognized for innovative thinking, this member enhances customer engagement solutions.
Siti Nurhaliza
Data Privacy Consultant
Specializing in compliance, this professional ensures data security and responsible practices.
Ahmad Faizal
Operations Strategist
A visionary leader focused on sustainable workforce management and growth.