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Greetings from CCAM,

“The world was changing quickly BEFORE COVID-19 and now as a result of the pandemic, organizations are changing faster in the last few months than they did in the past few decades. We are having to rethink the technologies we use to work, how we design workspaces, where employees work, how we lead, and even what “work” means in general” – Jacob Morgan.

We enjoyed reading Jacob’s insight on current trends and hope you do to.

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The Evolution Of Leaders : What Worked In The Past Won’t Work In The Future

Contact Centre Association of Malaysia (CCAM)

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