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Greetings from CCAM and Freshworks,

Freshworks can help you scale up or scale down your operations with just the click of your mouse. Traditional contact center solutions make haughty claims, and you don’t want to invest into ‘a one-size-fits-all’ package. As your business expands, you need a solution that can scale with you. Luckily, Freshworks offers functionalities such as ticketing, state-of-the-art routing & voice AI engine, chatbots, centralized management etc., that ensures complete visibility & control and enables you to optimize your company’s contact center operations.

Freshworks is a cloud-based customer support platform that grew from a team of six in 2011 to a global team of over 3000+ today, along the way acquiring & serving more than 40,000 satisfied customers like Zalora, Cisco, Toshiba, Honda, Bridgestone etc.

In this 30-minute session, Freshworks’ product specialists will take you through a workflow that will demonstrate how their omnichannel and AI-driven solutions can help your contact center operations.

Learn how you can:

• Unify and manage all support-related communication on a single platform
• Automate repetitive helpdesk tasks and improve agent efficiency
• Use bots to deflect questions across different channels including WhatsApp
• Manage your contact center using Freshworks’ modern phone system

3:00 PM

Access Passcode: .L%Hck%9

Contact Centre Association of Malaysia (CCAM)

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