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Working from Anywhere – Workforce Management for the Rapidly Changing Landscape of Today’s Workplace

Greetings from CCAM and NICE, Customer experience organizations have faced unprecedent change as a result of COVID-19. Relied upon for critical service and support for their customers, many organizations have transitioned their employees to work from home (WFH) in the…

Work from Anywhere: Why the future of contact centres is cloud-based

When COVID-19 meant businesses had to change the way they operated, most thought they were prepared with strong business continuity plans. Some were well-prepared and others found themselves scrambling to set up remote working capabilities to let employees work from…


Contact Centre Association of Malaysia (CCAM)

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