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Greetings from CCAM!

The COVID-19 pandemic had led us to a new normal way of doing business and highlighted new approaches to customer service landscape. With the surge in customer support request during this time, contact centers have to be prepared and equipped to face the current operational complexity. This is where technology like AI can help to revolutionize the customer service operations and enable end-to-end automation.

Join us in this webinar to discuss the powerful combination of Robotic Process Automation (RPA) and AI to transform the workforce productivity and build an agile contact center.

Intelligent Virtual Assistant – Transforming The Future Of Contact Center

Contact Centre Association of Malaysia (CCAM)

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