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2020 Gartner Magic Quadrant for the CRM Customer Engagement Center | Freshworks

Gartner just published their latest Magic Quadrant research on customer service and contact center applications and has recognized Freshworks as a ’Visionary’ for our cloud-based omnichannel customer service platform, Freshdesk. (Read more...)

Freshdesk Omnichannel delivers a 462% ROI according to Forrester study

Investment in digital transformation efforts must translate to direct business benefits by reducing costs while growing faster. The Total Economic Impact™ Study, conducted by Forrester Consulting on behalf of Freshworks, illustrates how Freshdesk Omnichannel can revolutionize your contact center. (Read more..)

Building A Recession-Proof Contact Centre

Greetings from CCAM and Freshworks, Whether this crisis leads to an economic downturn or not, you need to start preparing your contact center for the future. Do not wait for mandatory budget cuts to optimize your customer service operations. Learn…

Contact Centre Association of Malaysia (CCAM)

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