skip to Main Content
  • All Years
  • 2009
  • 2010
  • 2011
  • 2012
  • 2013
  • 2014
  • 2015
  • 2016
  • 2017
  • 2018
19th Malaysian Contact Centre Awards & Gala DInner 2018

19th Malaysian Contact Centre Awards & Gala Dinner 2018

Event Date: 23 November, 2018

  On Progress…

Read more »

Customer Experience Summit 2018

Event Date: 14 November, 2018

Designed to provide thought-leadership, key business insights and business networking opportunities.

Read more »

2nd “A Complaint Is A Gift” Workshop

Event Date: 6 August, 2018

Positively changing employee mindset when dealing customer complaints – from problems to gift.

Read more »

“A Complaint Is A Gift” Workshop

Event Date: 24 April, 2018

Positively changing employee mindset when dealing customer complaints – from problems to gift.

Read more »

Personal Quality

Event Date: 2 March, 2017

Read more »

A Complaint Is A Gift

Event Date: 17 January, 2017

Read more »

CCAM-IQPC

Event Date:

Come and join us at the Asia’s most influential event for Contact Centres this coming March 2016!   Dear members of CCAM CCAM’s 2016 initiatives promised to offer our members knowledge and exposure to some of the best practices &…

Read more »

National Contact Centre Conference 2015

National Contact Centre Conference 2015

Event Date:

Date 29th January 2015 (Thursday) Time 8.30 am – 5.30 pm Venue Sunway Pyramid Convention Centre

Read more »

Aspect Back Office and Cloud Contact Center

Aspect Back Office and Cloud Contact Center

Event Date:

Aspect Back Office Solutions Customer interactions don’t stop with the front office. Today’s interactions are more complex and require coordination across the entire enterprise to ensure that customer expectations are met predictably. Many interactions require the back office to deliver…

Read more »

Basic CMYK

Frost & Sullivan – 6th Annual Customer Interaction Malaysia

Event Date:

Social Media as a Contact Channel in Asia Pacific Social media is rapidly emerging as the next big frontier for customer engagement and interaction. Millions of customer interactions take place every day on social media sites such as Facebook, Twitter,…

Read more »

ACE Extra-ordinary General Meeting (EGM) and 15th Annual General Meeting (AGM)

ACE Extra-ordinary General Meeting (EGM) and 15th Annual General Meeting (AGM)

Event Date:

Greetings from ACE, On behalf of the Association of Customer Experience of Malaysia (ACE) (formerly known as CCAM) Executive Committee, we are pleased to invite you to attend the 2014 Annual General Meeting (AGM) and Extra-Ordinary General Meeting (EGM). Enclosed is…

Read more »

Contact Centres Asia 2014

Contact Centres Asia 2014

Event Date:

Driving the Next Generation of Contact Centres through Integrated Social Media, Revolutionary Technology and Top Class Asian Talent Contact centres are changing from simple touch points to something more intelligent, interactive and technologically savvy. Adapting your process, changing your operations…

Read more »

National CRM & Contact Centre Conference 2014

National CRM & Contact Centre Conference 2014

Event Date:

The National CRM & Contact Centre Conference 2014 brings together senior level customer experience professionals across all industries to discuss the latest customer experience strategies across all channels and touch points. With the targeted 10 conference session, participants are able…

Read more »

14th Malaysia CRM & Contact Centre Industry Awards Gala Dinner 2013

14th Malaysia CRM & Contact Centre Industry Awards Gala Dinner 2013

Event Date:

You’re invited to kick up your heels and soak up the glitz and glamour at the 14th Malaysia CRM & Contact Centre Industry Awards Annual Gala Dinner 2013! The Award Dinner is the ultimate celebration of recognizing the best and brightest…

Read more »

Green Campaign (Final)

CCAM ‘Build-A-Garden Project’

Event Date:

We are glad to announce that the ‘Build-A-Garden Project’ which was previously postponed is back on! For those who are not aware of the program, ‘Build-A-Garden Project’ is a charity program created to bring together our members to participate by donating at…

Read more »

4th Knowledge Enhancement & Solutions Conference

4th Knowledge Enhancement & Solutions Conference

Event Date:

It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention…

Read more »

The 3rd CCAM National CRM & Contact Centre Conference For Contact Centre Professional

The 3rd CCAM National CRM & Contact Centre Conference For Contact Centre Professional

Event Date:

This event is designed primarily for Customer Relationship Management (CRM) and Contact Centre Professionals ( who are actively working in the frontline of a customer service environment and contact centre (customer service and telemarketing) operation. Unlike other conferences organised globally,…

Read more »

Explore Race

Explore Race

Event Date:

EXPLORE YOURSELF AND GRAB A CHANCE TO WIN RM1000! Join us in our very own EXPLORE RACE this coming 25th May 2013 at Putrajaya in conjunction with the upcoming 1st Malaysia International Customer Experience Carnival (MICEC) ! The race would…

Read more »

CCAM X-Factor Challenge

CCAM X-Factor Challenge

Event Date:

Yeah…you heard us right! The most-awaited performance challenge is back! And this time it’s going to be in Putrajaya in conjunction with the Putrajaya Youth Festival 2013! The challenge is opened to all and winners will get a chance to…

Read more »

CCAM Members Get Members Program

CCAM Members Get Members Program

Event Date:

Dear Valued Members, We would like to say a big “thank you” to all of our members for the support, encouragement and for helping us increase the number of members. CCAM realizes the strongest recruiting tool for new members is…

Read more »

CCAM Open Bowling Tournament 2013

CCAM Open Bowling Tournament 2013

Event Date:

CCAM is glad to invite you to join the fun, experience and camaraderie on the forthcoming CCAM Open Bowling Tournament this 9th March 2013 from 8.30am to 1.30pm at U Bowl, One Utama Shopping Centre. This tournament is open to…

Read more »

Events & Activities 2010

Event Date: 26 August, 2010

Knowledge Enhancement Tour Activities Brief of the Activities Knowledge Enhancement Tour (Visit) To Tabung Haji Contact Centre operated by VADS BPO 19th January 2010 (Tuesday)15th Floor, Plaza Vads No.1, Jalan Tun Mohd Fuad, 60000 Kuala Lumpur View Brochure View Photo…

Read more »

Events & Activities 2009

Event Date:

Events & Activities 2009 Activities Brief of the Activities CCAM’s Global Competency Program 2009 view photo gallery CCAM Knowledge Enhancement Tours 2009 view photo gallery CCAM Futsal Fever 22nd March 2009 view photo gallery 10th Annual General Meeting 13th May…

Read more »


Contact Centre Association of Malaysia (CCAM)

Share this on :
fidodesign.net - Malaysia Freelance Web Designer

© Copyright. All Right Reserved.

Back To Top