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21st Annual General Meeting

Event Date: 23 September, 2020

23 SEPTEMBER 2020      I      3:00PM      I      ZOOM ONLINE REGISTRATION CLICK TO REGISTER AGENDA DOWNLOAD HERE Minutes of 20th AGM DOWNLOAD HERE Report & Financial Statements 2019 DOWNLOAD HERE

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2 sept - Managing Adversities, Moving Forward - Panelist Invitation 16pm-01-01

Managing Adversities and Moving Forward ” How Contact Centres in Malaysia Survive a Global Pandemic”.

Event Date: 10 September, 2020

Greetings from CCAM,   Managing Adversities and Moving Forward " How Contact Centres in Malaysia Survive a Global Pandemic". The COVID-19 pandemic has impacted the contact centre industry in Malaysia like no other occurrence before. Testing our resilience and forcing…

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HEAR IT FROM THE CHAMPIONS

Event Date: 2 September, 2020

Greetings from CCAM, Let’s hear it from the champions! In this CCAM Awards centric Webinar, we will be discussing tips, industry standards and best practises to help you through the submission process. Presented to you by a panel of industry…

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COPC® Data Analysis for Contact Center Operations

Event Date: 29 July, 2020

Greetings from CCAM and COPC Inc., COPC® Data Analysis for Contact Centres will teach you techniques used by some of the world's most successful companies to analyse their contact centre as well as other factors affecting the customer experience. This…

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“A Complaint Is A Gift” Workshop

Event Date: 28 July, 2020

OPEN FOR REGISTRATION! A Complaint Is A Gift Brochure {{ vc_btn:title=REGISTER+NOW%21&style=flat&shape=round&color=danger&align=center&i_align=right&i_type=entypo&i_icon_entypo=entypo-icon+entypo-icon-reply-all&css_animation=bounceInUp&add_icon=true&link=url%3Ahttps%253A%252F%252Fdocs.google.com%252Fforms%252Fd%252Fe%252F1FAIpQLSfwGZwbgDPh9W_0di4_ZesCjpuTxXa-fUt6fwB4i-ImKXBPqA%252Fviewform%7Ctitle%3AClick%2520Here%7Ctarget%3A%2520_blank%7C }}

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Webinar Series: INVITING CALM INTO YOUR LIFE

Event Date: 30 April, 2020

Greetings from CCAM and TackTMI, The current Covid-19 situation has created an environment of uncertainty, troubling news and concern, arising from health risks, economic pressure and rapidly altering social and lifestyle conditions.   People, more than ever, need practical ways…

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The Curve to Flatten Talk Series 3 – Managing Business in Crisis

Event Date: 22 April, 2020

Click here to view in HTML Greetings From CCAM, This is the 3rd edition  of The Curve to Flatten Talk Series titled “Managing Business in Crisis” brought to you by OM, PIKOM & CCAM. Another exciting thought leadership session bringing you the leaders of the…

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WEBINAR – The Curve to Flatten Series 2 – Innovation in the Midst of Chaos

Event Date: 20 April, 2020

Click here to view in HTML Greetings From CCAM, In the book, The Innovator’s Guide to Growth, the authors explain how many companies believe the way to unleash innovation is to let chaos reign. According to this theory, managers need to…

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WORK-AT-HOME CX Agents – The Business Model Now and the Future

Event Date: 21 April, 2020

Greetings From CCAM, Since the Movement Control Order was put in place, many organizations have transitioned their employees to Work-At-Home (WAH) for their safety. In some places, such as Scotland and Malaysia, contact centre operations are seen as essential services that…

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Webinar – Coronavirus! Business Sustainability, Crisis Management & Continuity in a COVID-19 World

Event Date: 31 March, 2020

Greetings from CCAM, PIKOM & OM! Please join us online, Tuesday, March 31st; 6-7pm for a fast-paced, dynamic panel discussion on the business and commercial impacts of COVID-19 in Malaysia. This webinar event is OPEN FOR ALL and is FREE…

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Webinar – Coronavirus! The Covid-19 & Contact Centre Industry “What You Should Know”

Event Date: 19 March, 2020

Greetings from CCAM! The announcement by the World Health Organization (WHO) that the spread of COVID-19 disease has reached pandemic proportions impacts households, workplaces and communities all around the world.  CCAM is concerned on the spread of this disease and…

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National Contact Centre Conference (NCCC) 2020

Event Date: 2 July, 2020

The 10th National Contact Centre Conference (NCC) by Contact Centre Association of Malaysia (CCAM) that was to be held on 2 July 2020 is officially cancelled. This decision was taken after careful deliberation of the local government guidelines for large…

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COPC MASTERING WORKFORCE MANAGEMENT (WFM)

Event Date: 31 March, 2020

Greetings from CCAM! CCAM in collaboration with COPC bring you COPC Mastering Workforce Management (WFM) Training. Course Outline Trainer Profile

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COPC LEAN SIX SIGMA FOR CONTACT CENTERS – YELLOW BELT

Event Date: 24 March, 2020

Greetings from CCAM! CCAM in collaboration with COPC bring you COPC Lean Six Sigma for Contact Centers - Yellow Belt. Course Outline Trainer Profile

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COPC Quality Management for Customer Success (QMCS)

Event Date: 23 March, 2020

Greetings from CCAM! CCAM in collaboration with COPC bring you COPC Quality Management for Customer Success (QMCS). Course Outline Trainer Profile

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COPC Best Practices For CX Operations

Event Date: 24 February, 2020

Greetings from CCAM! CCAM in collaboration with COPC bring you COPC Best Practices For CX Operations. Registration Form Course Outline COPC Brochure Training Trainer Profile

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CCAM Bowling Tournament 2020

Event Date: 29 February, 2020

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Zoom webinar invitation – Fueling Your Future : How Working in a Contact Centre Can Propel Career Success

Event Date: 15 January, 2020

Webinar 3: "Fuelling Your Future : How Working in a Contact Centre Can Propel Career Success" Event Overview.   Part One – Wednesday 15th January 2020 @6:00pm "Making the Most of It!  Tips & Techniques for Future Success" Early career experience…

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Post Awards Briefing 2019

Event Date: 18 December, 2019

For Register, please download the form and send to ccam_secretariat@ccam.com.my. Registration Form Slide Post Awards Briefing

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Customer Experience Summit 2019

Event Date: 13 November, 2019

CX Summit 2019 will be the biggest CX engagement in Asia Pacific; designed to provide thought-leadership, key business insights and business networking opportunities. This time, we are having a larger regional participation & collaboration, building on the successful Summits from…

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20th NATIONAL CONTACT CENTRE AWARDS & GALA DINNER 2019

Event Date: 19 October, 2019

Greetings from CCAM! We are celebrating you at The 20th National Awards and Gala Dinner that is around the corner. The theme for this year is “COLOURS OF MALAYSIA” Venue : Mandarin Oriental Kuala Lumpur Date : 19th October 2019…

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Zoom webinar invitation – Hear It From The Champions 2019

Event Date: 12 September, 2019

Hi there, You are invited to a Zoom webinar. When: Sep 12, 2019 06:00 PM Kuala Lumpur Topic: Hear It From The Champions 2019 Register in advance for this webinar: https://zoom.us/webinar/register/WN_9pepzT0FQoeBn096WTlcYA After registering, you will receive a confirmation email containing…

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CCAM Dance -Sing Revolution 2019

Event Date: 19 October, 2019

Greetings from CCAM! Do you think you can dance? Do you think you have the voice? Be part of The CCAM Dance-Sing Revolution! Yes!!! The CCAM talent competition is back! Show us your talent and be the top 3 finalists…

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National Contact Centre Conference (NCCC) 2019

Event Date: 18 July, 2019

NEXT IS NOW. The 9th National Contact Centre Conference (NCCC) 2019 on 18th July is shaping into a grand event. With the partnership with some of the leading solutions providers like Automation Anywhere and NICE along with the leading contact…

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20th Annual General Meeting 2019

Event Date: 29 April, 2019

To download, please click below : AGM Agenda 2019   Registration AGM 2019   Nomination Form of EXCO   Report & Financial Statements 2018

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Pre Awards Briefing 2019

Event Date: 29 April, 2019

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“A Complaint Is A Gift” workshop by CCAM

Event Date: 30 April, 2019

  To download the brochure, please click below: A Complaint Is A Gift Brochure

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Post Awards Briefing 2018

Event Date: 26 February, 2019

To download Post Awards Briefing, please click below :  

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The Secrets of Inbound Contact Management

Event Date: 12 March, 2019

  To download registration form, please click below :-

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19th Malaysian Contact Centre Awards & Gala DInner 2018

19th Malaysian Contact Centre Awards & Gala Dinner 2018

Event Date: 23 November, 2018

  On Progress…

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Customer Experience Summit 2018

Event Date: 14 November, 2018

Designed to provide thought-leadership, key business insights and business networking opportunities.

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2nd “A Complaint Is A Gift” Workshop

Event Date: 6 August, 2018

Positively changing employee mindset when dealing customer complaints – from problems to gift.

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“A Complaint Is A Gift” Workshop

Event Date: 24 April, 2018

Positively changing employee mindset when dealing customer complaints – from problems to gift.

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Personal Quality

Event Date: 2 March, 2017

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A Complaint Is A Gift

Event Date: 17 January, 2017

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CCAM-IQPC

Event Date:

Come and join us at the Asia’s most influential event for Contact Centres this coming March 2016!   Dear members of CCAM CCAM’s 2016 initiatives promised to offer our members knowledge and exposure to some of the best practices &…

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National Contact Centre Conference 2015

National Contact Centre Conference 2015

Event Date:

Date 29th January 2015 (Thursday) Time 8.30 am – 5.30 pm Venue Sunway Pyramid Convention Centre

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Aspect Back Office and Cloud Contact Center

Aspect Back Office and Cloud Contact Center

Event Date:

Aspect Back Office Solutions Customer interactions don’t stop with the front office. Today’s interactions are more complex and require coordination across the entire enterprise to ensure that customer expectations are met predictably. Many interactions require the back office to deliver…

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Frost & Sullivan – 6th Annual Customer Interaction Malaysia

Event Date:

Social Media as a Contact Channel in Asia Pacific Social media is rapidly emerging as the next big frontier for customer engagement and interaction. Millions of customer interactions take place every day on social media sites such as Facebook, Twitter,…

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ACE Extra-ordinary General Meeting (EGM) and 15th Annual General Meeting (AGM)

ACE Extra-ordinary General Meeting (EGM) and 15th Annual General Meeting (AGM)

Event Date:

Greetings from ACE, On behalf of the Association of Customer Experience of Malaysia (ACE) (formerly known as CCAM) Executive Committee, we are pleased to invite you to attend the 2014 Annual General Meeting (AGM) and Extra-Ordinary General Meeting (EGM). Enclosed is…

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Contact Centres Asia 2014

Contact Centres Asia 2014

Event Date:

Driving the Next Generation of Contact Centres through Integrated Social Media, Revolutionary Technology and Top Class Asian Talent Contact centres are changing from simple touch points to something more intelligent, interactive and technologically savvy. Adapting your process, changing your operations…

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National CRM & Contact Centre Conference 2014

National CRM & Contact Centre Conference 2014

Event Date:

The National CRM & Contact Centre Conference 2014 brings together senior level customer experience professionals across all industries to discuss the latest customer experience strategies across all channels and touch points. With the targeted 10 conference session, participants are able…

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14th Malaysia CRM & Contact Centre Industry Awards Gala Dinner 2013

14th Malaysia CRM & Contact Centre Industry Awards Gala Dinner 2013

Event Date:

You’re invited to kick up your heels and soak up the glitz and glamour at the 14th Malaysia CRM & Contact Centre Industry Awards Annual Gala Dinner 2013! The Award Dinner is the ultimate celebration of recognizing the best and brightest…

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Green Campaign (Final)

CCAM ‘Build-A-Garden Project’

Event Date:

We are glad to announce that the ‘Build-A-Garden Project’ which was previously postponed is back on! For those who are not aware of the program, ‘Build-A-Garden Project’ is a charity program created to bring together our members to participate by donating at…

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4th Knowledge Enhancement & Solutions Conference

4th Knowledge Enhancement & Solutions Conference

Event Date:

It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention…

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The 3rd CCAM National CRM & Contact Centre Conference For Contact Centre Professional

The 3rd CCAM National CRM & Contact Centre Conference For Contact Centre Professional

Event Date:

This event is designed primarily for Customer Relationship Management (CRM) and Contact Centre Professionals ( who are actively working in the frontline of a customer service environment and contact centre (customer service and telemarketing) operation. Unlike other conferences organised globally,…

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Explore Race

Explore Race

Event Date:

EXPLORE YOURSELF AND GRAB A CHANCE TO WIN RM1000! Join us in our very own EXPLORE RACE this coming 25th May 2013 at Putrajaya in conjunction with the upcoming 1st Malaysia International Customer Experience Carnival (MICEC) ! The race would…

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CCAM X-Factor Challenge

CCAM X-Factor Challenge

Event Date:

Yeah…you heard us right! The most-awaited performance challenge is back! And this time it’s going to be in Putrajaya in conjunction with the Putrajaya Youth Festival 2013! The challenge is opened to all and winners will get a chance to…

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CCAM Members Get Members Program

CCAM Members Get Members Program

Event Date:

Dear Valued Members, We would like to say a big “thank you” to all of our members for the support, encouragement and for helping us increase the number of members. CCAM realizes the strongest recruiting tool for new members is…

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CCAM Open Bowling Tournament 2013

CCAM Open Bowling Tournament 2013

Event Date:

CCAM is glad to invite you to join the fun, experience and camaraderie on the forthcoming CCAM Open Bowling Tournament this 9th March 2013 from 8.30am to 1.30pm at U Bowl, One Utama Shopping Centre. This tournament is open to…

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Events & Activities 2010

Event Date: 26 August, 2010

Knowledge Enhancement Tour Activities Brief of the Activities Knowledge Enhancement Tour (Visit) To Tabung Haji Contact Centre operated by VADS BPO 19th January 2010 (Tuesday)15th Floor, Plaza Vads No.1, Jalan Tun Mohd Fuad, 60000 Kuala Lumpur View Brochure View Photo…

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Events & Activities 2009

Event Date:

Events & Activities 2009 Activities Brief of the Activities CCAM’s Global Competency Program 2009 view photo gallery CCAM Knowledge Enhancement Tours 2009 view photo gallery CCAM Futsal Fever 22nd March 2009 view photo gallery 10th Annual General Meeting 13th May…

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