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Greetings from CCAM and COPC Inc.,

Does Your Quality Performance Drive Customer Experience?

Well, of course, you would say.  At least it should! We have found across the industry that the two are not always connected, though.  Several Quality programs are inward-looking, with little effect on business outcomes or the customer experience, and miss out on some remarkable opportunities to add value to the business.

COPC® Best Practices for Quality Management addresses this gap, and equips you with a set of excellent, well-tested and specialized techniques that will reorient your Quality compass in the right direction with simple, practical, and effective ways. 


COPC® Best Practices for Quality Management
Live Virtual
Oct 06 to 07, 2020

For exclusive CCAM Member Rates , please contact CCAM Secretariat via  email or call 03 – 7874 5580.

COPC Quality Management Drives Customer Experience

Contact Centre Association of Malaysia (CCAM)

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