Well, of course, you would say.  At least it should! We have found across the industry that the two are not always connected, though.  Several Quality programs are inward-looking, with little effect on business outcomes or the customer experience, and miss out on some remarkable opportunities to add value to the business.

COPC^® Best Practices for Quality Management addresses this gap, and equips you with a set of excellent, well-tested and specialized techniques that will reorient your Quality compass in the right direction with simple, practical, and effective ways.