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COPC® High Performance Management Techniques (HPMT) training is designed to equip managers, senior leadership and cross-discipline departments within Customer Experience organizations with best practices to improve performance and increase ROI. Learn how your organization’s processes and performance compare to industry leaders, how to analyze current performance, and implement successful management techniques based on leading benchmarks and proven operations standards. All training is provided by expert facilitators who have an average of 15 years of contact center operational management experience.

COPC® HIGH PERFORMANCE MANAGEMENT TECHNIQUE (HPMT) 
Live Virtual
March 15 to 19, 2021
10:30 am to 3:00 pm, Malaysia Time
(5 Sessions, 4.5 hours per session)


Contact Centre Association of Malaysia (CCAM)

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