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COPC® High Performance Management Techniques (HPMT) training teaches contact center staff and internal service organizations a consistent framework to achieve performance targets for service, quality, customer satisfaction, revenue, costs, productivity and efficiency. This class is designed to provide customer experience executive management teams with world-class techniques based on best practices and industry benchmarks.

COPC® High Performance Management Techniques (HPMT)
Live Virtual Training
30 November to 4 December, 2020

Contact Centre Association of Malaysia (CCAM)

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