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COPC® Data Analysis for Contact Centers will teach you techniques used by some of the world’s most successful companies to analyze their contact center as well as other factors affecting the customer experience. This hands-on workshop is designed to equip managers, team leaders, quality and workforce management staff with new skills in practical data analytics that can be immediately applied in your CX operations.

COPC®  Data Analysis For Contact Centres
Live Virtual Training
23 to 24 November, 2020

Contact Centre Association of Malaysia (CCAM)

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