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Greetings from CCAM and COPC Inc.,

Getting great performance from a contact centre partner doesn’t happen by chance. It requires you to effectively source, measure, and manage your suppliers.

Our COPC® Live Virtual Training will provide you with a roadmap to achieve these goals.

Delivered by our COPC Inc. experts, this Vendor Management training workshop will equip you and your staff with information, tools and management techniques which will ultimately help you to lower your outsourcing costs, increase customer satisfaction, and drive high performance in your contact centre network.


For exclusive CCAM Member Rates , please contact CCAM Secretariat

via email or call 03 – 7874 5580.

Contact Centre Association of Malaysia (CCAM)

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