COPC® Best Practices for Vendor Management Organizations (VMOs) is an intensive program specifically for those who procure and/or manage outsourced call center or CX operations suppliers. This class is based on the all-new COPC Customer Experience (CX) Standard for VMOs, and replaces COPC® Registered Coordinator Training for VMOs. Participants will leave the class equipped with tools and best practices to effectively source, measure and manage service providers, while increasing revenue and optimizing costs.
COPC® Best Practices for Vendor Management Organizations (VMO)
Live Virtual Training
7 to 18 December, 2020