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COPC® Best Practices for Quality Management will teach you the techniques used by industry leaders to ensure the quality program drives improvement in the customer experience and provides value to the wider business. This two-day (half-days) workshop is designed to provide you with practical skills and knowledge that can be used to benchmark your own business against world-class.

COPC® Best Practices for Quality Management (BPQM)
Live Virtual Training
3 to 4 March, 2021
10:30 am to 3:00 pm, Malaysia Time
(2 Sessions, 4.5 hours per session)

Contact Centre Association of Malaysia (CCAM)

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