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KUALA LUMPUR, MalaysiaNov. 29, 2019 /PRNewswire/ — Attended by close to 500 delegates, the CX Summit 2019 by Contact Centre Association of Malaysia (CCAM) was a roaring success by all counts. It was an interactive 2-day engagement at The Sheraton Hotel, Petaling Jaya.

This year’s theme was “Customer Experience – Engage, Elevate, Excel” and organized in a single-stream of content related to people, digital and CX best practices.

The Summit was officiated by the The Honourable Minister of Communications & Multimedia in Malaysia, Y.B. Tuan Gobind Singh Deo, and delivered rich content whilst bringing together record participation in delegates & showcase of solutions. A total of 16 presentations, 15 showcase booths promoting the latest CX solutions, 10 table topics at our “Meeting of Minds” workshop and 2 panel discussions related to Employee & Customer Experience left the audience inspired towards elevating CX in Y2020. (Read more..)

Content Was Again KING At The CCAM’s CX Summit 2019 In Kuala Lumpur

Contact Centre Association of Malaysia (CCAM)

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