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Aspect Back Office and Cloud Contact Center

Aspect Back Office Solutions Customer interactions don’t stop with the front office. Today’s interactions are more complex and require coordination across the entire enterprise to ensure that customer expectations are met predictably. Many interactions require the back office to deliver…

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Contact Centres Asia 2014

Driving the Next Generation of Contact Centres through Integrated Social Media, Revolutionary Technology and Top Class Asian Talent Contact centres are changing from simple touch points to something more intelligent, interactive and technologically savvy. Adapting your process, changing your operations…

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National CRM & Contact Centre Conference 2014

The National CRM & Contact Centre Conference 2014 brings together senior level customer experience professionals across all industries to discuss the latest customer experience strategies across all channels and touch points. With the targeted 10 conference session, participants are able…

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CCAM ‘Build-A-Garden Project’

We are glad to announce that the ‘Build-A-Garden Project’ which was previously postponed is back on! For those who are not aware of the program, ‘Build-A-Garden Project’ is a charity program created to bring together our members to participate by donating at…

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4th Knowledge Enhancement & Solutions Conference

It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention…

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Contact Centre Association of Malaysia (CCAM)

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