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National Contact Centre Conference (NCCC) 2019


The 9th National Contact Centre Conference (NCCC) 2019 on 18th July is shaping into a grand event. With the partnership with some of the leading solutions providers like Automation Anywhere and NICE along with the leading contact centre & cx minds in Malaysia providing thought-leadership – the NCCC 2019 is a not to be missed event.

Come engage with the best of the best in the industry – with the overwhelming responses, we are expecting more than 200 delegates to the NCCC 2019

Key highlights include:-

  • The national and industry overview in Malaysia
  • Inhouse, Outsource and Shared Services moving ahead with speed and agility like never before.
  • What the Next-Gen workforce is to look like within the contact centre space
  • Branded Customer Experience that gives the contact centre a new lease of life, beyond AI & Automation
  • Malaysia a destination for global and regional support – the digital workforce, the multi-lingual capabilities and a friendly & conducive business setting!
  • How the Next telecom wave and IR4.0/IoT will affect the contact channels

Who should attend?

  • Senior Management (including C-level reps) in Customer Experience, Customer Service and Contact Centres
  • Heads & Managers of Customer Care and Contact Centres
  • Leaders/Managers & Specialist in Quality Assurance, Process Improvement and Customer Experience
  • Leaders/Managers & Specialist in Business Transformation, HR and Technology (IT)
  • CEO/MD/Country Managers from CX Solution providers – Technology, Business Consulting and HR/People

Register NOW.

Contact Centre Association of Malaysia (CCAM)

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