Knowledge Enhancement Tour
| Activities | Brief of the Activities |
|
Knowledge Enhancement Tour (Visit) To Tabung Haji Contact Centre operated by VADS BPO
|
19th January 2010 (Tuesday)15th Floor, Plaza Vads No.1, Jalan Tun Mohd Fuad, 60000 Kuala Lumpur |
|
Knowledge Enhancement Tour (Visit) To MYOB / ABSS Telemarketing Contact Centre |
18th March 2010 (Wednesday)A-1-12, Kuchai Business Park, No 2 off Jalan 1/127, Off Jalan Kuchai Lama, 58200 Kuala Lumpur |
|
Knowledge Enhancement Tour (Visit) To Maxis Hotlink Contact Centre operated by SRG Asia Pacific Sdn Bhd
|
14th April 2010 (Wednesday)Suite 1B-3A, Level 3A, Block 1B, Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur |
|
Knowledge Enhancement Tour (Visit) To Asia Pacific Information Services Sdn Bhd (DHL APITS)
|
12th May 2010 (Tuesday)3509 & 3511, Jalan Teknokrat 5, 63000 Cyberjaya, Selangor |
|
Knowledge Enhancement Tour (Visit) To Chartis Malaysia Insurance Berhad (formerly known as AIG General Insurance Berhad)
|
29th June 2010 (Tuesday)2nd Floor, Wisma Dang Wangi, No 38, Jalan Dang Wangi, 50100 Kuala Lumpur |
|
Knowledge Enhancement Tour (Visit) – Delegates from Hong Kong Call Centre Association (HKCCA)
|
29th June – 2nd July 2010 (Tuesday – Friday)Site Visits |
Global Competency Program (GCP)
| Activities | Brief of the Activities |
|
Global Competency Programme – “Service Straight from the Heart” Workshop
By Ashraf Bin S. Hadi, CEO of Performance Enrichment Sdn Bhd |
9th February 2010 (Tuesday)CCAM Headquarters, Part Level 1, Block B, Kompleks Pejabat Damansara, Jalan Dungun, Damansara Heights, 50490 Kuala Lumpur |
|
Global Competency Programme – “Customer Feedback Design & Development” Workshop |
3rd March 2010 (Wednesday)CCAM Headquarters, Part Level 1, Block B, Kompleks Pejabat Damansara, Jalan Dungun, Damansara Heights, 50490 Kuala Lumpur |
|
Global Competency Programme – “Enhancing Your Oral Communication Skills” Workshop
By Anna Yap of Top Partners Management Services |
24th March 2010 (Wednesday)CCAM Headquarters, Part Level 1, Block B, Kompleks Pejabat Damansara, Jalan Dungun, Damansara Heights, 50490 Kuala Lumpur |
|
Global Competency Programme – “Email Communication Dynamic” Workshop
By Anna Yap of Top Partners Management Services |
6th May 2010 (Thursday)CCAM Headquarters, Part Level 1, Block B, Kompleks Pejabat Damansara, Jalan Dungun, Damansara Heights, 50490 Kuala Lumpur |
|
Global Competency Programme – “Customer Satisfaction Feedback Survey Implementation & Data Analysis” Workshop
By Jeannie Quek, Consultant SEA of Fusion Consulting Sdn Bhd |
19th May 2010 (Wednesday)CCAM Headquarters, Part Level 1, Block B, Kompleks Pejabat Damansara, Jalan Dungun, Damansara Heights, 50490 Kuala Lumpur |
Association General Meeting
| Activities | Brief of the Activities |
|
11h Annual General Meeting
|
27th March 2010 (Saturday)Grand Ballroom, Royal Selangor Club, Dataran Merdeka, Kuala Lumpur |
|
Extra-Ordinary General Meeting (EGM) |
19th August 2010 (Thursday)Card Room, Royal Selangor Club, Dataran Merdeka, Kuala Lumpur |
Sports
| Activities | Brief of the Activities |
|
1st Bowling Tournament
|
8th May 2010 (Saturday)Ampang Superbowl, Level 5, Berjaya Times Square, No 1, Jalan Imbi, 55100 Kuala Lumpur |
|
2nd Futsal Tournament |
3rd July 2010 (Saturday)Sports Planet (Subang Grand), Lot 604, Jalan Lagoon Selatan, Taman Perindustrian Subang, 47500 Subang Jaya, Selangor |
President’s Cocktails
| Activities | Brief of the Activities |
|
1st President’s Cocktails
|
3rd February 2010 (Wednesday)Hard Rock Café Kuala Lumpur, Jalan Sultan Ismail, Kuala Lumpur |
|
2nd President’s Cocktails |
23rd June 2010 (Wednesday)Souled Out, Desa Sri Hartamas, Kuala Lumpur |
|
3rd President’s Cocktails |
23rd November 2010 (Tuesday)Maharaj Restaurant, Jalan Gasing, Petaling Jaya |
Industry Talent-Time
| Activities | Brief of the Activities |
|
1st Industry Talent-Time (Hits)
|
25th September 2010 (Saturday)Kompleks Rakan Muda Bukit Kiara, Jalan Bukit Kiara, 60000 Kuala Lumpur |
|
1st Industry Talent-Time (Final) |
8th October 2010 (Friday)Grand Lagoon Ballroom, Sunway Resort Hotel & Spa |
Annual Awards
| Activities | Brief of the Activities |
|
Pre-Awards briefing
|
21st May 2010 (Friday)Tenaga Nasional Berhad Level 20, Wisma TNB, No 19, Jalan Timur, 46200 Petaling Jaya, Selangor |
|
Desktop judging – Awards |
25th June – 14th July 2010 (Friday – Wednesday)CCAM Headquarters, Part Level 1, Block B, Kompleks Pejabat Damansara, Jalan Dungun, Damansara Heights, 50490 Kuala Lumpur |
|
Final round evaluation – Awards |
4th August – 20th August 2010 (Tuesday- Friday)Onsite judging, CCAM Secretariat |
Annual Awards & Gala Nite
| Activities | Brief of the Activities |
|
11th Contact Centre Awards & Gala Nite
|
8th October 2010 (Friday)Grand Lagoon Ballroom, Sunway Resort Hotel & Spa |
Annual Conferences
| Activities | Brief of the Activities |
|
2nd National Contact Centre Conference for Contact Centre Professionals
|
29th July 2010 (Thursday)Pyramid 2, Level CP3, Sunway Pyramid Convention Centre, Bandar Sunway, Subang Jaya, Selangor |
|
National Conference: Moving ASEAN towards Zero Face-to-Face Interaction |
22nd November – 23rd November 2010 (Monday- Tuesday)Pyramid 2, Sunway Pyramid Convention Centre |
