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Contact Centres Asia 2014

Driving the Next Generation of Contact Centres through Integrated Social Media, Revolutionary Technology and Top Class Asian Talent

Contact centres are changing from simple touch points to something more intelligent, interactive and technologically savvy. Adapting your process, changing your operations and utilising the latest technology can transform your function from a simple call centre to a self-sufficient machine, increasing revenue and improving the ROI of your business.

Now in its 5th year, Contact Centres Asia will help you redefining customer experience, manage and retain the best talent, utilise social media, cut cost per contact and get to grips with the latest technological innovations revolutionizing Asian contact centres. In short, you will learn how to make your contact centre more profitable!

We listened when you said you wanted more from us; more interaction, more case studies and more top quality networking. With round tables, on stage debates, panel discussions and a cocktail reception, there has never been a better setting to network and share knowledge with your peers.

Contact Centre Association of Malaysia (CCAM)

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