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Aspect Back Office And Cloud Contact Center

Aspect Back Office Solutions

Customer interactions don’t stop with the front office. Today’s interactions are more complex and require coordination across the entire enterprise to ensure that customer expectations are met predictably. Many interactions require the back office to deliver on the customer promise that the organization has made. For example, claims fulfillment and disbursement, loan and mortgage processing, medical prescriptions, patient enrollment, product orders and returns are all processes that may begin with a simple request for help from the consumer.

  • Use pre-built dashboards and reports designed with operational intelligence best practices to measure against proven KPIs
  • Capture high-level achievement across the organization, teams, departments and even individuals
  • Perform root cause analysis and identify best practices or opportunities for improvement

Aspect Cloud Contact Center

Aspect Cloud Contact Center was designed as a pure cloud solution with Aspect’s 40-year contact center heritage. Aspect CloudCC brings multi-channel contact center capabilities that are reliable, scalable and simple to use, for organizations with needs ranging from 10 – 100 seats as well as large enterprise needs up to 250 seats.

  • Inbound, outbound and hybrid cloud based contact center, including multi-session web chat.
  • Simple, scalable pricing to increase and shrink your contact center agents depending on your call volume and needs
  • Easy deployment with robust features for customer services, sales, telemarketing, contact center BPO, help desk and disaster recovery.

Event Details

Aspect Back Office Solution

  • Back Office Workforce Optimization
  • Real Time Work Management
  • Back Office KPI and Dashboard

Aspect Cloud Contact Center

  • Aspect Cloud Contact Center
  • Customer Service
  • Sales and Telemarketing
  • Call Recording and Monitoring

Date & Time

Thursday, 19 June 2014
08:30 – Registration
09:00 – Conference
12:30 – Lunch


Le Meridien, Kuala Lumpur
Grand Salon, Level 8
2, Jalan Stesen Sentral
Kuala Lumpur
Location Map


Please contact Yati at:

03-7710 7388


To find out more what the solution can do for your contact center and back office operations, please register to this event by email or reply  at Aspect will contact you with further infomation and details.


Aspect is a global provider of customer contact, enterprise workforce optimization and back office solutions putting the contact center and back office operations at the center of the Customer Experience.

This event is organized by Lambda Technologies Sdn Bhd, partner of Aspect Software.

Contact Centre Association of Malaysia (CCAM)

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