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4th Knowledge Enhancement & Solutions Conference

It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place – and in action. One of the key components of an effective retention strategy is exceptional customer service. Not just good service, but memorable service.


This time around, the CCAM 4th Knowledge Enhancement and Solutions Conference brings you the theme “Consistency, Efficiency and Quality of Service” which promises to inspire your thinking and generate new ideas to create a superior customer experience.

Contact Centre Association of Malaysia (CCAM)

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