Greetings from CCAM! Congratulations and thank you for participating in the 2020 Industry Excellence Awards. You are cordially invited to join us for a post awards briefing on the 19th of January 2021 at 3.00 to 4.30pm via zoom. We…

Greetings from CCAM! We've now come down to the last stretch of the CCAM 2020 Industry Excellence Awards. The presentations have been made, judging conducted and scores tabulated. These last few months have been enlightening for both participants and judges.…

23 SEPTEMBER 2020      I      3:00PM      I      ZOOM ONLINE

Greetings from CCAM,   Managing Adversities and Moving Forward " How Contact Centres in Malaysia Survive a Global Pandemic".

Greetings from CCAM, Let’s hear it from the champions! In this CCAM Awards centric Webinar, we will be discussing tips, industry standards and best practises to help you through the submission process. Presented to you by a panel of industry…

Greetings from CCAM and COPC Inc., COPC® Data Analysis for Contact Centres will teach you techniques used by some of the world's most successful companies to analyse their contact centre as well as other factors affecting the customer experience. This…

OPEN FOR REGISTRATION!

Greetings from CCAM and TackTMI, The current Covid-19 situation has created an environment of uncertainty, troubling news and concern, arising from health risks, economic pressure and rapidly altering social and lifestyle conditions.   People, more than ever, need practical ways…

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Click here to view in HTML Greetings From CCAM, In the book, The Innovator’s Guide to Growth, the authors explain how many companies believe the way to unleash innovation is to let chaos reign. According to this theory, managers need to…

Greetings From CCAM, Since the Movement Control Order was put in place, many organizations have transitioned their employees to Work-At-Home (WAH) for their safety. In some places, such as Scotland and Malaysia, contact centre operations are seen as essential services that…

Greetings from CCAM, PIKOM & OM! Please join us online, Tuesday, March 31st; 6-7pm for a fast-paced, dynamic panel discussion on the business and commercial impacts of COVID-19 in Malaysia. This webinar event is OPEN FOR ALL and is FREE…

Greetings from CCAM! The announcement by the World Health Organization (WHO) that the spread of COVID-19 disease has reached pandemic proportions impacts households, workplaces and communities all around the world.  CCAM is concerned on the spread of this disease and…

The 10th National Contact Centre Conference (NCC) by Contact Centre Association of Malaysia (CCAM) that was to be held on 2 July 2020 is officially cancelled. This decision was taken after careful deliberation of the local government guidelines for large…

CCAM in collaboration with COPC bring you COPC Mastering Workforce Management (WFM) Training.

CCAM in collaboration with COPC bring you COPC Lean Six Sigma for Contact Centers - Yellow Belt.

CCAM in collaboration with COPC bring you COPC Quality Management for Customer Success (QMCS).

CCAM in collaboration with COPC bring you COPC Best Practices For CX Operations.