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HEAR IT FROM THE CHAMPIONS

Greetings from CCAM, Let’s hear it from the champions! In this CCAM Awards centric Webinar, we will be discussing tips, industry standards and best practises to help you through the submission process. Presented to you by a panel of industry…

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COPC® Data Analysis for Contact Center Operations

Greetings from CCAM and COPC Inc., COPC® Data Analysis for Contact Centres will teach you techniques used by some of the world's most successful companies to analyse their contact centre as well as other factors affecting the customer experience. This…

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Webinar Series: INVITING CALM INTO YOUR LIFE

Greetings from CCAM and TackTMI, The current Covid-19 situation has created an environment of uncertainty, troubling news and concern, arising from health risks, economic pressure and rapidly altering social and lifestyle conditions.   People, more than ever, need practical ways…

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National Contact Centre Conference (NCCC) 2020

The 10th National Contact Centre Conference (NCC) by Contact Centre Association of Malaysia (CCAM) that was to be held on 2 July 2020 is officially cancelled. This decision was taken after careful deliberation of the local government guidelines for large…

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Customer Experience Summit 2019

CX Summit 2019 will be the biggest CX engagement in Asia Pacific; designed to provide thought-leadership, key business insights and business networking opportunities. This time, we are having a larger regional participation & collaboration, building on the successful Summits from…

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Contact Centre Association of Malaysia (CCAM)

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