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Post Awards Briefing 2020

Greetings from CCAM! Congratulations and thank you for participating in the 2020 Industry Excellence Awards. You are cordially invited to join us for a post awards briefing on the 19th of January 2021 at 3.00 to 4.30pm via zoom. We…

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2020 INDUSTRY EXCELLENCE AWARDS

Greetings from CCAM! We've now come down to the last stretch of the CCAM 2020 Industry Excellence Awards. The presentations have been made, judging conducted and scores tabulated. These last few months have been enlightening for both participants and judges.…

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HEAR IT FROM THE CHAMPIONS

Greetings from CCAM, Let’s hear it from the champions! In this CCAM Awards centric Webinar, we will be discussing tips, industry standards and best practises to help you through the submission process. Presented to you by a panel of industry…

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COPC® Data Analysis for Contact Center Operations

Greetings from CCAM and COPC Inc., COPC® Data Analysis for Contact Centres will teach you techniques used by some of the world's most successful companies to analyse their contact centre as well as other factors affecting the customer experience. This…

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Webinar Series: INVITING CALM INTO YOUR LIFE

Greetings from CCAM and TackTMI, The current Covid-19 situation has created an environment of uncertainty, troubling news and concern, arising from health risks, economic pressure and rapidly altering social and lifestyle conditions.   People, more than ever, need practical ways…

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National Contact Centre Conference (NCCC) 2020

The 10th National Contact Centre Conference (NCC) by Contact Centre Association of Malaysia (CCAM) that was to be held on 2 July 2020 is officially cancelled. This decision was taken after careful deliberation of the local government guidelines for large…

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Contact Centre Association of Malaysia (CCAM)

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