OPEN FOR REGISTRATION!

Greetings from CCAM and TackTMI, The current Covid-19 situation has created an environment of uncertainty, troubling news and concern, arising from health risks, economic pressure and rapidly altering social and lifestyle conditions.   People, more than ever, need practical ways…

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Click here to view in HTML Greetings From CCAM, In the book, The Innovator’s Guide to Growth, the authors explain how many companies believe the way to unleash innovation is to let chaos reign. According to this theory, managers need to…

Greetings From CCAM, Since the Movement Control Order was put in place, many organizations have transitioned their employees to Work-At-Home (WAH) for their safety. In some places, such as Scotland and Malaysia, contact centre operations are seen as essential services that…

Greetings from CCAM, PIKOM & OM! Please join us online, Tuesday, March 31st; 6-7pm for a fast-paced, dynamic panel discussion on the business and commercial impacts of COVID-19 in Malaysia. This webinar event is OPEN FOR ALL and is FREE…

Greetings from CCAM! The announcement by the World Health Organization (WHO) that the spread of COVID-19 disease has reached pandemic proportions impacts households, workplaces and communities all around the world.  CCAM is concerned on the spread of this disease and…

The 10th National Contact Centre Conference (NCC) by Contact Centre Association of Malaysia (CCAM) that was to be held on 2 July 2020 is officially cancelled. This decision was taken after careful deliberation of the local government guidelines for large…

CCAM in collaboration with COPC bring you COPC Mastering Workforce Management (WFM) Training.

CCAM in collaboration with COPC bring you COPC Lean Six Sigma for Contact Centers - Yellow Belt.

CCAM in collaboration with COPC bring you COPC Quality Management for Customer Success (QMCS).

CCAM in collaboration with COPC bring you COPC Best Practices For CX Operations.

Webinar 3: "Fuelling Your Future : How Working in a Contact Centre Can Propel Career Success" Event Overview.   Part One – Wednesday 15th January 2020 @6:00pm "Making the Most of It!  Tips & Techniques for Future Success" Early career experience…

For Register, please download the form and send to ccam_secretariat@ccam.com.my.

CX Summit 2019 will be the biggest CX engagement in Asia Pacific; designed to provide thought-leadership, key business insights and business networking opportunities. This time, we are having a larger regional participation & collaboration, building on the successful Summits from…

Greetings from CCAM! We are celebrating you at The 20th National Awards and Gala Dinner that is around the corner. The theme for this year is “COLOURS OF MALAYSIA” Venue : Mandarin Oriental Kuala Lumpur Date : 19th October 2019…

Hi there, You are invited to a Zoom webinar. When: Sep 12, 2019 06:00 PM Kuala Lumpur Topic: Hear It From The Champions 2019 Register in advance for this webinar: https://zoom.us/webinar/register/WN_9pepzT0FQoeBn096WTlcYA After registering, you will receive a confirmation email containing…

Greetings from CCAM! Do you think you can dance? Do you think you have the voice? Be part of The CCAM Dance-Sing Revolution! Yes!!! The CCAM talent competition is back! Show us your talent and be the top 3 finalists…

NEXT IS NOW. The 9th National Contact Centre Conference (NCCC) 2019 on 18th July is shaping into a grand event. With the partnership with some of the leading solutions providers like Automation Anywhere and NICE along with the leading contact…