Managing Adversities and Moving Forward ” How Contact Centres in Malaysia Survive a Global Pandemic”.
Greetings from CCAM, Managing Adversities and Moving Forward " How Contact Centres in Malaysia Survive a Global Pandemic".
HEAR IT FROM THE CHAMPIONS
Greetings from CCAM, Let’s hear it from the champions! In this CCAM Awards centric Webinar, we will be discussing tips, industry standards and best practises to help you through the submission process. Presented to you by a panel of industry…
COPC® Data Analysis for Contact Center Operations
Greetings from CCAM and COPC Inc., COPC® Data Analysis for Contact Centres will teach you techniques used by some of the world's most successful companies to analyse their contact centre as well as other factors affecting the customer experience. This…
Webinar Series: INVITING CALM INTO YOUR LIFE
Greetings from CCAM and TackTMI, The current Covid-19 situation has created an environment of uncertainty, troubling news and concern, arising from health risks, economic pressure and rapidly altering social and lifestyle conditions. People, more than ever, need practical ways…
WEBINAR – The Curve to Flatten Series 2 – Innovation in the Midst of Chaos
Click here to view in HTML Greetings From CCAM, In the book, The Innovator’s Guide to Growth, the authors explain how many companies believe the way to unleash innovation is to let chaos reign. According to this theory, managers need to…
WORK-AT-HOME CX Agents – The Business Model Now and the Future
Greetings From CCAM, Since the Movement Control Order was put in place, many organizations have transitioned their employees to Work-At-Home (WAH) for their safety. In some places, such as Scotland and Malaysia, contact centre operations are seen as essential services that…
Webinar – Coronavirus! Business Sustainability, Crisis Management & Continuity in a COVID-19 World
Greetings from CCAM, PIKOM & OM! Please join us online, Tuesday, March 31st; 6-7pm for a fast-paced, dynamic panel discussion on the business and commercial impacts of COVID-19 in Malaysia. This webinar event is OPEN FOR ALL and is FREE…
Webinar – Coronavirus! The Covid-19 & Contact Centre Industry “What You Should Know”
Greetings from CCAM! The announcement by the World Health Organization (WHO) that the spread of COVID-19 disease has reached pandemic proportions impacts households, workplaces and communities all around the world. CCAM is concerned on the spread of this disease and…
National Contact Centre Conference (NCCC) 2020
The 10th National Contact Centre Conference (NCC) by Contact Centre Association of Malaysia (CCAM) that was to be held on 2 July 2020 is officially cancelled. This decision was taken after careful deliberation of the local government guidelines for large…
COPC MASTERING WORKFORCE MANAGEMENT (WFM)
CCAM in collaboration with COPC bring you COPC Mastering Workforce Management (WFM) Training.
COPC LEAN SIX SIGMA FOR CONTACT CENTERS – YELLOW BELT
CCAM in collaboration with COPC bring you COPC Lean Six Sigma for Contact Centers - Yellow Belt.
COPC Quality Management for Customer Success (QMCS)
CCAM in collaboration with COPC bring you COPC Quality Management for Customer Success (QMCS).
COPC Best Practices For CX Operations
CCAM in collaboration with COPC bring you COPC Best Practices For CX Operations.
Zoom webinar invitation – Fueling Your Future : How Working in a Contact Centre Can Propel Career Success
Webinar 3: "Fuelling Your Future : How Working in a Contact Centre Can Propel Career Success" Event Overview. Part One – Wednesday 15th January 2020 @6:00pm "Making the Most of It! Tips & Techniques for Future Success" Early career experience…
Post Awards Briefing 2019
For Register, please download the form and send to ccam_secretariat@ccam.com.my.
Customer Experience Summit 2019
CX Summit 2019 will be the biggest CX engagement in Asia Pacific; designed to provide thought-leadership, key business insights and business networking opportunities. This time, we are having a larger regional participation & collaboration, building on the successful Summits from…
