Greetings from CCAM, PIKOM & OM! Please join us online, Tuesday, March 31st; 6-7pm for a fast-paced, dynamic panel discussion on the business and commercial impacts of COVID-19 in Malaysia. This webinar event is OPEN FOR ALL and is FREE…

Greetings from CCAM! The announcement by the World Health Organization (WHO) that the spread of COVID-19 disease has reached pandemic proportions impacts households, workplaces and communities all around the world.  CCAM is concerned on the spread of this disease and…

CX strategies, Innovation and the Globalization impact have reshaped the Contact Centres in Malaysia. Additionally, AI & Bots are completely reimagining the realities of service delivery. These changes have elevated the contact centres into greater importance within the business strategies.…

CCAM in collaboration with COPC bring you COPC Mastering Workforce Management (WFM) Training.

CCAM in collaboration with COPC bring you COPC Lean Six Sigma for Contact Centers - Yellow Belt.

CCAM in collaboration with COPC bring you COPC Quality Management for Customer Success (QMCS).

CCAM in collaboration with COPC bring you COPC Best Practices For CX Operations.

Webinar 3: "Fuelling Your Future : How Working in a Contact Centre Can Propel Career Success" Event Overview.   Part One – Wednesday 15th January 2020 @6:00pm "Making the Most of It!  Tips & Techniques for Future Success" Early career experience…

For Register, please download the form and send to ccam_secretariat@ccam.com.my.

CX Summit 2019 will be the biggest CX engagement in Asia Pacific; designed to provide thought-leadership, key business insights and business networking opportunities. This time, we are having a larger regional participation & collaboration, building on the successful Summits from…

Greetings from CCAM! We are celebrating you at The 20th National Awards and Gala Dinner that is around the corner. The theme for this year is “COLOURS OF MALAYSIA” Venue : Mandarin Oriental Kuala Lumpur Date : 19th October 2019…

Hi there, You are invited to a Zoom webinar. When: Sep 12, 2019 06:00 PM Kuala Lumpur Topic: Hear It From The Champions 2019 Register in advance for this webinar: https://zoom.us/webinar/register/WN_9pepzT0FQoeBn096WTlcYA After registering, you will receive a confirmation email containing…

Greetings from CCAM! Do you think you can dance? Do you think you have the voice? Be part of The CCAM Dance-Sing Revolution! Yes!!! The CCAM talent competition is back! Show us your talent and be the top 3 finalists…

NEXT IS NOW. The 9th National Contact Centre Conference (NCCC) 2019 on 18th July is shaping into a grand event. With the partnership with some of the leading solutions providers like Automation Anywhere and NICE along with the leading contact…

For Registration, please click below :  

To download, please click below : AGM Agenda 2019   Registration AGM 2019   Nomination Form of EXCO   Report & Financial Statements 2018

  To download the brochure, please click below: A Complaint Is A Gift Brochure

To download Post Awards Briefing, please click below :