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Greetings from CCAM and COPC Inc.,

COPC® Data Analysis for Contact Centres will teach you techniques used by some of the world’s most successful companies to analyse their contact centre as well as other factors affecting the customer experience. This hands-on workshop is designed to equip managers, team leaders, quality and workforce management staff with new skills in practical data analytics that can be immediately applied in your CX operations.

For exclusive CCAM Member Rates , please contact CCAM Secretariat via email ccam_secretariat@ccam.com.my or call 03 – 7874 5580.


Contact Centre Association of Malaysia (CCAM)

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