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Buyers’ Guide for Customer Service Software

The first step to building a recession-proof contact center is to select the right customer service software. Multiple stakeholders, such as business leaders, contact center managers, and IT teams, play a role in choosing the right customer service platform for…

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Building A Recession-Proof Contact Centre

Greetings from CCAM and Freshworks, Whether this crisis leads to an economic downturn or not, you need to start preparing your contact center for the future. Do not wait for mandatory budget cuts to optimize your customer service operations. Learn…

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Contact Centre Association of Malaysia (CCAM)

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