Greetings from CCAM and Freshworks, Freshworks can help you scale up or scale down your operations with just the click of your mouse. Traditional contact center solutions make haughty claims, and you don’t want to invest into ‘a one-size-fits-all’ package.…

If you’re a BPO, your customers look to you for solutions that make their processes easier and help them accelerate their digital transformation. However, for you as a business, it certainly doesn’t end with providing a solution that just works.…

The first step to building a recession-proof contact center is to select the right customer service software. Multiple stakeholders, such as business leaders, contact center managers, and IT teams, play a role in choosing the right customer service platform for…

Greetings from CCAM and Freshworks, Whether this crisis leads to an economic downturn or not, you need to start preparing your contact center for the future. Do not wait for mandatory budget cuts to optimize your customer service operations. Learn…

Gartner just published their latest Magic Quadrant research on customer service and contact center applications and has recognized Freshworks as a ’Visionary’ for our cloud-based omnichannel customer service platform, Freshdesk. (Read more...)

Investment in digital transformation efforts must translate to direct business benefits by reducing costs while growing faster. The Total Economic Impact™ Study, conducted by Forrester Consulting on behalf of Freshworks, illustrates how Freshdesk Omnichannel can revolutionize your contact center. (Read more..)