skip to Main Content

COPC Latest Research on Service Journey and NPS

Greetings from CCAM and COPC Inc.,   We are pleased to share with you COPC Inc.’s latest article on Service Journeys which has recently been published in CustomerThink.com. Have a read of the article to understand how shortening the Service…

Read More

COPC Quality Management Drives Customer Experience

Greetings from CCAM and COPC Inc., Does Your Quality Performance Drive Customer Experience? Well, of course, you would say.  At least it should! We have found across the industry that the two are not always connected, though.  Several Quality programs are inward-looking,…

Read More

Best Practice in Managing World Class CX Operations

Greetings from CCAM and COPC Inc., Widely regarded as the most comprehensive training for customer experience leaders and professionals, this is a globally acclaimed certification program that is now brought to you in a Live Virtual format of 10 half-days.…

Read More

COPC® DATA ANALYSIS FOR CONTACT CENTER OPERATIONS

Greetings from CCAM and COPC Inc., COPC® Data Analysis for Contact Centres will teach you techniques used by some of the world’s most successful companies to analyse their contact centre as well as other factors affecting the customer experience. This…

Read More

Contact Centre Association of Malaysia (CCAM)

Share this on :
fidodesign.net - Malaysia Freelance Web Designer

© Copyright. All Rights Reserved.

Back To Top