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COPC Latest Research on Service Journey and NPS

Greetings from CCAM and COPC Inc.,   We are pleased to share with you COPC Inc.’s latest article on Service Journeys which has recently been published in Have a read of the article to understand how shortening the Service…

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COPC Quality Management Drives Customer Experience

Greetings from CCAM and COPC Inc., Does Your Quality Performance Drive Customer Experience? Well, of course, you would say.  At least it should! We have found across the industry that the two are not always connected, though.  Several Quality programs are inward-looking,…

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Best Practice in Managing World Class CX Operations

Greetings from CCAM and COPC Inc., Widely regarded as the most comprehensive training for customer experience leaders and professionals, this is a globally acclaimed certification program that is now brought to you in a Live Virtual format of 10 half-days.…

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Greetings from CCAM and COPC Inc., COPC® Data Analysis for Contact Centres will teach you techniques used by some of the world’s most successful companies to analyse their contact centre as well as other factors affecting the customer experience. This…

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Contact Centre Association of Malaysia (CCAM)

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