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The first step to building a recession-proof contact center is to select the right customer service software.

Multiple stakeholders, such as business leaders, contact center managers, and IT teams, play a role in choosing the right customer service platform for your business. Diverse expectations, varied understandings of the cost of ownership, as well as a lack of clear rationale act as barriers to a smooth selection process. (Read more..)

Contact Centre Association of Malaysia (CCAM)

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