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Greetings from CCAM and Freshworks,

Whether this crisis leads to an economic downturn or not, you need to start preparing your contact center for the future. Do not wait for mandatory budget cuts to optimize your customer service operations. Learn how to enhance flexibility, spend wisely, and keep customer connections strong. Be the voice of reason in your customer service organization.

Join us on this webinar to understand how you can maintain customer loyalty while optimizing your contact center costs.

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Contact Centre Association of Malaysia (CCAM)

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