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Greetings from CCAM and COPC Inc.,

Widely regarded as the most comprehensive training for customer experience leaders and professionals, this is a globally acclaimed certification program that is now brought to you in a Live Virtual format of 10 half-days.

Led by some of the best trainers in the industry, this program sharpens your skills with thorough instructions and experiential learning. Whether you are an operations leader or managing supporting functions, this program is essential for you.

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For exclusive CCAM Member Rates , please contact CCAM Secretariat

via email ccam_secretariat@ccam.com.my or call 03 – 7874 5580.


Contact Centre Association of Malaysia (CCAM)

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