- Accreditation of corporations in the industry
- Certification of professionals in the industry
- CCAM Best Practice Public Programs
- CCAM Excellence Awards
- Regional Best Practice Awards
- Industry forums with relevant government authorities/bodies.
- Government consultation on critical issues.
- Policy Making influence
- Influencing law makers
- Driving the governments objectives for the CRM and Contact Centre industry as a whole.
- Certified Training for career advancement
- CCAM Supported Public Courses
- CCAM Annual MBA Scholarship award
- CCAM Career Hub
- Online recruitment and job-placement for the industry
- Web classifieds for members.
- CCAM In-house library & Information pad
Events & products
- Monthly Industry Journal
- Professional World Class Seminars
- Industry Directory and Guide
- National Industry Conference & Exhibition
- Annual Industry Awards & Gala Night
- Quarterly White Paper Presentations
- Research & Survey Findings
- Statistical Updates