Vigneswaran is currently attached to the local leading telecommunications service provider, Maxis Bhd, with the role of Head of Channel Support. His primary role is the lead and facilitates plans & development for sales, retail and customer service.
With a total of 20 years work experience in the telecommunication industry, Vigneswaran has dedicated all those years to the various different functions like credit collections, project management, finance, resource & work-force management and customer operations (including 9 of those years in managing contact centres & multi-channels) before serving in his current role since mid-2013.
His interest includes Operations Excellence, People, CRM, Omni-channel and Branded Customer Experience. Being in a fast-changing industry, he has always been involved in continuous enhancements & upgrades in channels, system applications and integrated solutions. When schedule permits, he also speaks or contributes as a panelist in conferences/seminars/workshops that are centered on customer experience and contact centres.
Vig is trained in CIAC Strategic Leadership, Six Sigma and COPC while also receiving some of the highest individual recognitions in managing service operations, including the very prestigious Industry Career Achievement Award (Y2013) and the inaugural Best Head of Contact Centre (Y2012) by CRM & Contact Centre Association of Malaysia (CCAM). Similarly, he led his Contact Centres to numerous local & regional recognitions between Y2006-2013, including the “Best of The Best” at CCAM Awards.