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Vice President

Tommy is the Sales Director of Microtel Technology, a leading provider of Contact Center and Enterprise Communications Solutions. He is responsible for Asia Pacific Business Development and leads Enterprise Sales. He has been instrumental in taking Microtel Technology next-generation communications solutions to multiple geographies including Thailand, Brunei, Indonesia, Vietnam and Philippines.  He has implemented Contact Centre Solutions across the region for both captive and outsourced call centers. His interests include Optimizing Performance at Contact Centers and delivering solutions for integrating business processes and communications processes for customer facing functions.

Tommy has more than 18 years of experience in the CRM and Contact Centre industry and holds a Diploma in Chartered Institute of Marketing from Regent School of Economics. He has been serving CCAM since year 2014 as an Exco (2014), Honorary Secretary(2016) and Vice President (2017-2019) and is the Awards Committee of The CCAM Awards (2017 & 2018) . His objectives are to promote digital innovation, customer experience and to share industry practices to Contact Centres in the region for industry development.

Contact Centre Association of Malaysia (CCAM)

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