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Executive Committee

Thila bring with her more than 18 years of contact center experience ranging from delivery, transition and transformation, delivery excellence with a focus on inbound operations. She has also managed both in-house and outsourced centers, and has supervised centers with a workforce of 15 right up to a center with 400+ resources.

Thila’s experience in BPO had covered a variety of industries which included telecommunications, internet service provider and airlines, while IT Service Desk operations covered manufacturing, pharmaceuticals, telecommunications, retail and many more.

She is ITIL certified and had won 2nd place in the Best Contact Center Manager category in 2015.

Contact Centre Association of Malaysia (CCAM)

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