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Executive Committee

Thila is the Head of the Global Service Desk for DXC Technology , which is a leading independent, end-to-end IT services company.

She brings with her more than 20 years of contact center experience ranging from delivery, transition and transformation, delivery excellence with a focus on inbound operations, with an emphasis on automation. She has also managed both in-house and outsourced centers, and is now managing a workforce of almost 1000 resources, who are multi-lingual across different channels.

Thila’s experience in BPO had covered a variety of industries which included telecommunications, internet service provider and airlines, while IT Service Desk operations covered manufacturing, pharmaceuticals, telecommunications, retail and many more.

She is ITIL v3 certified.

Contact Centre Association of Malaysia (CCAM)

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