Thila is the Head of the Global Service Desk for DXC Technology , which is a leading independent, end-to-end IT services company.
She brings with her more than 20 years of contact center experience ranging from delivery, transition and transformation, delivery excellence with a focus on inbound operations, with an emphasis on automation. She has also managed both in-house and outsourced centers, and is now managing a workforce of almost 1000 resources, who are multi-lingual across different channels.
Thila’s experience in BPO had covered a variety of industries which included telecommunications, internet service provider and airlines, while IT Service Desk operations covered manufacturing, pharmaceuticals, telecommunications, retail and many more.
She is ITIL v3 certified.