ROBIN CHEN JIT CHIEH
Robin has more than 20 years experience and exposure in Customer Engagement and Service Quality in both Asia Pacific and key International markets.
Robin is an employee in CIMB Bank since 2009, currently a Director leading the Service Development and Communication unit in the Contact Centre.
He has held various roles in his 15 years career with American Express International, including Customer Servicing, Process Reengineering, Project Management, Program Management, Strategic Demand Management and Client Relationship Management.
Robin holds a Higher Diploma in Public Relations London Chamber of Commerce and Industry, UK.