Raymond Devadass is Chief Executive Officer and Executive Director at Kannal Outsourcing, based in Kuala Lumpur, Malaysia with offices regionally in Singapore and Thailand. He specializes in providing Strategic Management direction, particularly in the field of IT Strategy and Management, to assist organizations in managing their IT/IS investments for strategic outcomes.
Raymond has guided several technology companies from ‘start-up’ to becoming leading technology players in the industry. Amongst his many key achievements, Raymond managed one of the largest IT/IS implementations in Malaysia. As Chief Operating Officer of a leading health-informatics organization in Malaysia, he managed a contract worth USD180million and successfully directed the planning, design, implementation of an integrated IT/IS system for 25 public healthcare facilities in Malaysia. He played a pivotal role in formulating the organization’s Strategic Business Plan and in directing the provision of consultancy services in the areas of Business Process Reengineering (BPR), Change Management and Training & Development. Raymond also played key role in realizing the IT Outsourcing agenda of a major state government in Malaysia. He was involved in the creation a virtual community to connect state departments and agencies, statutory bodies, and municipals and local authorities – and is today involved in managing and operating the network.
In 2008, Raymond co-founded Kannal Outsourcing. From a little known start-up contact centre focusing on telemarketing services, Raymond transformed the organisation to provide a whole range of services in the area of Customer Care and Experience; and soon after into full fledged Business Process Outsourcing (BPO) company. Today the Company is a fast growing regional outsourcing service provider in the areas of business & knowledge processes, human capital and IT services (including Robotic Process Automation) to global clientele. Raymond was instrumental for numerous awards and accolades received by the Company. Amongst the top 40 companies in the Global Business Services (GBS) cluster in terms of Export for MSC , the Company has grown to total staff strength of approximately 700 staff.
Having originated from a corporate finance background, Raymond has strong working and practical knowledge in finance, accounting and banking. He has extensive experience in managing and directing the working capital of several start-up organizations, and their financial and asset structure; as well as undertaking Investment Appraisals and Feasibility Studies for numerous IT/IS projects. In addition, he has had wide-ranging financial and operational management consulting experience – providing consultancy for numerous MNCs and public companies listed on Bursa Malaysia (Kuala Lumpur Stock Exchange) involved in the banking, insurance and other financial services industries; as well as in the telecommunication, technology, healthcare, transportation, property development, plantation and manufacturing industries. His impressive list of engagements includes various domestic and foreign organizations operating in Malaysia and Singapore.
Raymond holds a Master in Business Administration (MBA) majoring in Strategy & Planning and is the author of several articles/research papers.