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Raymond is the CEO at Daythree Business Services, an award-winning business process management company specialising in optimising CX through cutting-edge technology. He specializes in providing strategic management direction, particularly in the field of IT Strategy and Management. Amongst his many key achievements, Raymond managed one of the largest healthcare informatics implementations in Malaysia and played key role in realizing the IT Outsourcing agenda of a major state government in Malaysia.

Having originated from a corporate finance background, Raymond has strong working and practical knowledge in finance, accounting and banking. He holds a Master of Business Administration majoring in Strategy & Planning and is the author of several articles/research papers.  He was selected by peers in the industry as ‘Best Thought Leader 2017’ – an award reserved for recognising leadership aimed at external positioning of the individual’s competencies in delivering value. Raymond also presently serves as Treasurer for Outsourcing Malaysia.

Contact Centre Association of Malaysia (CCAM)

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