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Honorary Secretary

Norhana is a pharmacist by profession with 19 years’ experience in pharmaceutical industry. Currently, she is the General Manager for Customer Care Department in Pharmaniaga Logistic Sdn Bhd; one of the largest integrated local healthcare companies in Malaysia.

Pharmaniaga’s principal activities include manufacturing of generic pharmaceuticals, logistics & distribution, sales & marketing, supply of medical products & services including hospital equipment and trading & wholesaling of consumer products. Her key responsibilities in the current position include managing Call Centre Unit and Product Complaint Unit.

Contact Centre Association of Malaysia (CCAM)

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