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Honorary Secretary

Manjelah Thavamoney is currently a Service Desk Manager DHL Information Services (Asia-Pacific) Sdn Bhd and has over 25 years of Customer Service Industry experience with almost 19 years directly involved within the Contact Centre and Service Desk arena.

She holds a Certificate in NEBS Management from City and Guilds of London Institute and certification in ITIL Foundation and another in ITIL Practitioner; Support and Restore.

Manju is an active member of the Association of Customer Experience of Malaysia having been a member since its inception in 1999.

Contact Centre Association of Malaysia (CCAM)

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