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Hanisha Reza

Executive Committee

Hanisha is currently the Head of Contact Centre at Commerce Access Sdn Bhd a Puncak Semangat Technology Group of Companies. Commerce Access Sdn Bhd is the leader in providing large scale electronic procurement solutions. Commerce Access has the expertise and experience to provide services; online tender notification, B2B e-marketplace, contact centre, change management and consultancy.

She spent more than 13 years providing training services in several prominent organisations particularly in the areas of Outsourcing & Shared Services before moving on to Operations Management in 2005.

Her employment at VADS Berhad influenced her passion for human and organisational development. It was there that she managed an Outbound Team and won the Group CEO Merit Award for the Most Improvement in Productivity (PIP) and, Gold and Silver Awards at the Contact Centre World Awards (APAC region) 2009. Other accomplishments include the design and developed of a majority of VADS Outbound Training Modules, and the expansion of the Outbound Team’s mere 50 seat operation to a massive 200 seat contact centre which attended to multiple activities from collections to telemarketing.

Apart from her employment with VADS, Hanisha has worked as an in-house soft skills trainer for a well-known outsourcer. She trained and supervised the Nokia Asia Pacific Team, and was a pioneer member responsible for the implementation of all Quality Assurance initiatives.

She graduated with a Bachelors in Law (LL.B) from the University of London, UK; and holds professional qualifications in Contact Centre Management i.e. COPC from Customer Operations Performance Centre Inc, USA.

During her free time she likes to read, go scuba diving and is an avid volunteer for the Malaysian Red Crescent Society.

Contact Centre Association of Malaysia (CCAM)

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